System health metrics and operational telemetry only - CPU and GPU utilization, disk usage, request counts, error rates, model version. Never the content of client documents, prompts, or model output. Telemetry is encrypted in transit and the firm controls the egress firewall rules. Eidmi can review the full telemetry payload schema with the IT lead during scoping.
For IT & Compliance
On-premise AI inside your security perimeter.
Eidmi installs as a private server inside your office. No cloud APIs. No outbound client data
30-minute technical scoping call.
Air-Gap Architecture
Where the data lives. Where it doesn't go.
Every step in the Eidmi pipeline runs on hardware in your office. Client files enter from your DMS, get indexed locally, and return to attorneys without leaving the LAN. The only outbound traffic is operational telemetry - and the firm controls the egress firewall rules.
Source
Firm DMS
iManage, NetDocuments, or local file servers.
On Premises
Eidmi Server
Indexing, retrieval, model inference - all local.
Destination
Attorney Workstation
Drafts, citations, summaries returned over the LAN.
Optional outbound paths are explicit and toggleable. The Secure Web Gateway scrubs client identifiers from prompts before issuing a fire-walled web search for regulatory updates - the firm's IT lead controls whether the Gateway is enabled at all. Operational telemetry (system health metrics, request counts, error rates) is sent over an encrypted channel to Eidmi's monitoring infrastructure; the firm controls the egress firewall rules and can review the telemetry payload schema during scoping.
Eidmi Care SLA
Coverage your IT lead can sign off on.
Every Eidmi deployment ships with Eidmi Care Standard. The price you see on the homepage is the all-in, with-Care price - no hardware-only floor, no separate maintenance contract.
Promise 01
3-year full hardware coverage.
Every component on the on-premise deployment is covered for the full three years. No surprise replacement bills, no pro-rated parts fees.
Promise 02
5-business-day on-site replacement SLA.
If a covered component fails, a replacement is on-site inside five business days. The firm's IT lead is the on-site contact.
Promise 03
Bi-annual model-stack upgrades.
Twice a year, the Three-Brains model stack is refreshed to the our best-of-class Legal AI models. The firm owns the hardware and keeps getting the newer models as they ship.
Promise 04
24/7 remote diagnostics.
The system reports operational telemetry only - no client data, ever - so the Eidmi team can detect issues before they turn into downtime on the firm's drafting workflow.
Eidmi Care Premium adds a 24-hour hot-spare swap, on-site technician dispatch inside 48 hours, and an optional 5-year extension. Premium is available as a separate add-on during scoping.
Audit Trail
Every action individually audit-logged.
The audit trail captures who asked what, which assistants ran, and which playbook rules fired. Consistent retention across the firm, every row stored inside the firewall.
- Firm-Standard Playbooks produce per-rule audit rows. When a Playbook runs against a document, every checklist rule emits its own audit row recording the rule ID, the pass/fail outcome, and the language flagged. Per-rule compliance is reviewable without rerunning the Playbook.
- Firm-Defined Assistants emit per-invocation events. Each invocation of a firm-defined assistant logs an event recording which assistant ran, who invoked it, and the document it operated on. Same retention as every other audit row.
- Doctrine-Grounded Citations are CPU and storage additions, not network ones. Citation grounding against the doctrine catalog and typed retrieval filters run entirely on the on-premise GPU server. They consume CPU and disk on the existing hardware but introduce no new outbound traffic and no new trust boundaries.
Questions IT Leads Ask
Four answers before the technical briefing.
Confirmed. The Eidmi server runs the model on the firm's own hardware. Prompts, documents, and model output never leave the LAN. The Secure Web Gateway is the one explicit outbound path - it is toggleable, it scrubs client identifiers from the prompt before issuing a fire-walled web search, and the firm's IT lead controls whether the Gateway is enabled at all.
Eidmi Care Standard ships with a 5-business-day on-site replacement SLA across the full 3-year coverage period. The firm's IT lead is the on-site contact for the replacement. Eidmi Care Premium adds a 24-hour hot-spare swap and on-site technician dispatch inside 48 hours. No part is more than one business week away under either tier.
Operational metrics only. CPU utilization, GPU utilization, disk usage, request counts, error rates, and model version. No prompts. No documents. No model output. No user identifiers. Telemetry is sent over an encrypted channel to Eidmi's monitoring infrastructure. The firm controls the egress firewall rules; if the firm wants telemetry off, it can stay off, with Eidmi Care responsiveness adjusted to match.
Next step
Schedule a technical briefing.
30 minutes with the engineering lead. Architecture review, network requirements, audit-trail walkthrough, and Eidmi Care SLA specifics.
30-minute technical briefing.